Terms of use

About these terms

These terms are between My Local Pro Ltd (company number 16375757, registered in England and Wales), 3rd Floor, 86-90 Paul Street, London EC2A 4NE ("we") and the business using My Local Pro Workbench ("you"). By using it you agree to them.

Free trial and plans

A new account gets a free trial of 30 days, or 90 days when it signs up with another business's referral code. No card is needed for the trial, and nothing is charged unless you choose a plan.

To keep taking bookings after the trial, choose a plan in Plans and billing. Plans are charged in advance, monthly or yearly, through Stripe. Prices are shown before you buy. You can cancel at any time; the plan then ends at the end of the period you've paid for, and we don't refund part periods.

If we change a plan's price, we'll email you at least 30 days before it applies to you.

We're still building. Tell us what's wrong and we'll fix what we can.

Refer a friend

• Each account has its own referral code. When a business that signed up with your code pays for its plan, 10% of each payment it makes is credited to your account and taken off your next bills, for as long as it keeps paying.
• Credit can only be used against your own bills. It isn't paid out in cash, it has no cash value, and it ends if your account closes.
• You can't use your own code, and credit gained by accounts set up only to earn it may be removed.
• We may change or end the scheme by emailing you 30 days before; credit you've already earned stays on your account.

Your account

Keep sign-in links to yourself. You're responsible for who you add to your account and what they do with it.

Your customers and your prices

• Your prices, services, VAT and the work you do are yours. We don't set them and we're not part of your contract with your customers.
• Customers pay you directly. If you take cards, Stripe's terms apply between you and Stripe.
• You're the controller of your customers' details. Use them lawfully, tell your customers you use us, and answer their requests. The tools to download or erase a customer's details are in the app.

The assistant

If you turn the assistant on, its answers come from an AI and can be wrong, so check anything that matters before relying on it. It only changes something in your account when you press Confirm on the card it shows you, and you're responsible for the changes you confirm.

Fair use

Don't use the service to send spam, to break the law, or to try to get at anyone else's data. We may suspend an account that does, and we'll tell you why.

Availability

We work to keep the service running and your data safe, but we can't promise it will never be unavailable. Keep your own records of anything you can't do without.

Liability

Nothing in these terms limits liability that can't be limited by law. Otherwise, we're not liable for lost profits or indirect losses, and our total liability in any 12 months is limited to what you paid us in those 12 months, or £100 if that's more.

Leaving

You can stop at any time. Download your customers, jobs and payments first; we delete your account on request, apart from records we must keep.

Changes and the law

We'll email you before changing these terms in a way that matters. These terms are governed by the law of England and Wales. Questions to hello@mylocalpro.co.uk.